I spoke to Wai Hun about her success over Zoom during MCO (movement control order Mar 2020).
See Wai Hun is a very dynamic and enthusiastic lady. She is curious, talks fast and see things very logically. Her father thought she would make a good lawyer cos she is good at winning arguments, haha. She started accounting studies at Tunku Abdul Rahman University College, but quit to pursue business computing. Her passion was programming and technology. This gifted student won the Gold Medal for her degree (Best Graduate of the Year) from University of Winnipeg, and after graduation, started work at Ernst & Young.
Wai Hun was a bundle of energy and filled with infectious enthusiasm when I met her 15 years ago while working in Standard Chartered Bank. We met again, on ZOOM during the MCO (Malaysia Movement Control Order for Covid-19 March 2020). She still is.
Amidst the 1997 Asian financial crisis, she and several co-founders, started Natsoft (M) Sdn Bhd. During this time, debt collection was the priority. Natsoft seized the opportunity to offer debt collection and litigation software. Natsoft automated the very complex process of taking legal actions through a large number of lawyers for a big pool of customers. They simplified it and made the cost of ownership very affordable. The company conquered the market.
Today, as JurisTech, they offer a wide range of products, mostly for banks, for loan origination, debt collection, digital banking and artificial intelligence.
JurisTech (Juris Technologies Sdn Bhd) is a Malaysian Financial technology company that serves most major banks in Malaysia specializing in predictive artificial intelligence module, debt collection software, loan origination management, credit scoring solution, plus conveyancing and loan documentation systems.
In 2014, Wai Hun became an Endeavor entrepreneur. Endeavor is a non-profit organisation that supports high-impact entrepreneurs who are building high-growth companies from all industries through the support of its global network of seasoned experts, entrepreneurs & partners.
This power lady and her company won many awards, a recognition of her achievements, including:
- In 2016, See Wai Hun was profiled as Digerati50 by Focus Malaysia and Digital News Asia as one of the top 50 people who would shape the digital economy in Malaysia in the coming years.
- Wai Hun and her success story was featured in Chris Zook and James Allen’s book The Founder’s Mentality and in Freda Liu‘s book Bursting Fixed Mindsets
- In 2019, Wai Hun was awarded Ernst & Young Woman Entrepreneur Of The Year award.
What Made Her Successful?
Malcolm Gladwell in his book The Tipping Point talked about the Law of the Few. With a good proposition, what he calls “Stickiness Factor”, and solid “Context”, a tipping point can be achieved with a few key people – Connectors, Maven and Salesman. The tipping point is that magic moment when an idea, trend, or social behaivour crosses a threshold, tips, and spreads like wildfire.
In his other book, Outliers: The Story of Success, he said that success is not just about innate ability. It’s combined with a number of key factors such as opportunity, meaningful hard work (10,000 hours to gain mastery), and your cultural legacy. Random factors of chance, such as when and where you were born can influence the opportunities you have.
Wai Hun is a hard working lady with incredible focus that found success. She is granular in her observations, and has in-depth knowledge of the banking processes. She clocked up her 10,000 hours of mastery, earlier than most people.
At the onset of her business, she was single-minded and focused on automation of the legal processes for banks. It was well done, and her reputation grew. Banks started to seek out her solutions. The company expanded its scope and today, has solutions for key banking processes.
The solutions worked, and was well supported. Customer confidence made the product sticky. The company adapted to the environment or context, giving banks what they most needed.
Wai Hun also made it a point to retain good talent. As the company grew, knowledge was retained and strengthened its reputation as a maven (or expert). New jobs came through referrals and cross referencing within the industry. Using the same formula, this smart ambitious lady is making progress outside Malaysia.
Wai Hun works hard, and is very passionate about her business. She helps layman understand the complexities of automation. She knows the ins-outs of the credit risk management, and shares freely. Simple & humble leadership with a big ambition. The company is well recognized by the industry.
Congratulations and keep up the momentum. Proudly Malaysian. Taking Malaysia Global.